Patient Experience

Amazing Team, Amazing Smiles

Events Calendar

This will show you all of the events that OE is participating in.

Training

This will show you all of the links for training that you might need.

Patient Experience Manual

Please use these slides to learn more about the patient experience department.

Reviews Report

See how your clinic ranked amongst other clinics.

Announcements

Meet The Patient Experience Team

The Patient Experience department is here to support your team in everything you need to have a successful clinical experience. The different support that the Patient Experience team offers to all of our clinic locations is Patient Rewards Hub, Ortho2, Patient Education Training, Community Outreach, and much more! 
The team also loves to have fun in the clinics and offer amazing patient celebrations! Yes, that’s right- we love to celebrate our patients! 

At Orthodontic Experts, we believe that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our highly trained, experienced, and dedicated team is here to serve you through every step of your orthodontic journey!
Ben

Ben Weisberg

Patient Experience Manager

Leads and manages various patient education programs and initiatives geared specifically to improving the overall patient experience and each of Orthodontic Expert’s clinic’s culture of service. As the Patient Experience Manager, Ben will be building and managing Orthodontic Expert’s official patient experience department and playing the role of liaison between all of our clinics, other departments, and making a difference in our communities through various partnerships.

Shannon

Shannon Bohn

Community Relations Coordinator

My name is Shannon and I am Orthodontic Expert’s Community Relations Coordinator. Back in 2017, I graduated from the scenic Northern Michigan University with a BS in English and a minor in Writing. Currently, though, I am an online graduate student at Grand Canyon University in the MA program of English with an Emphasis in Education. I absolutely love to travel and am a big lingual nerd, so I actually lived and taught in Thailand for a year in 2018. I also love to write in general, but tend to focus on psychological horror stories; my goal is to write as the next, female Steven King! On another note, though, I’m a dog mom to a one year old chihuahua mix named Sparky. I absolutely adore her and try to spend all my free time with her!

Events Calendar

[tribe_events view="month" category="patient-experience"]

For any suggestions or ideas on future events taking place near your clinic, please contact our Community Relations Coordinator, Shannon Bohn, at [email protected].

Community Partners

This spreadsheet is used for clinics on their admin days to create local partnerships with surrounding businesses.

Training Materials

Official Patient Experience Checklist
VIP Parent Rewards Program
Smile Gallery
Celebration Procedure
Community Outreach
Digital Materials
Products We Sell
Rewards Hub Quick Start Guide
Recall List
Refer A Friend
Treatment Cases Sheets
Rolling Out The Red Carpet For Patient Experience
YouTube Tutorial

Cheat Sheets for Clinics

Digital Materials
Patient Rewards Hub
Review Cheat Sheet
Smile Protection Plan
Check out what our patients are seeing on RewardsHub by using the link below!

Clinic Flow Charts

Bonding Celebration Checklist
Debond Celebration Checklist

Reviews Reports

Visit these links to view the Reviews Reports and Plan of Action!

Request Form For Review Cards

Request Changes to Clinic TV Monitor Slideshows

OE-Gear Ordering

Click here to view the OE Gear Policy!